ARCC Center's privacy policy

ARCC Center Foundation is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personally identifiable information through our website www.ArccCenter.org and during the provision of our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personally identifiable information from you:

Name
Email address
Phone number
Mailing address
Payment information
Any other information you voluntarily provide

2. Why We Collect Your Information

We collect your information for the following reasons and under the following legal bases:

Consent: When you voluntarily provide your information.
To respond to customer service requests and support needs.
To communicate with you about updates, appointments, and services.
To provide administrative, billing, and care coordination support.

3. Communication Consent

By providing your mobile phone number and/or email address, you agree to receive communications from ARCC Center related to your services. These communications may include:

Appointment reminders
Schedule changes
Service updates
Intake or documentation follow-ups

We may contact you via:

Text messages (SMS)
Email

Message frequency may vary based on your service needs. Standard message and data rates may apply.

You may opt out at any time:

For text messages: reply "STOP" to unsubscribe.
For email: follow the unsubscribe link provided or email us at help@arcccenter.org.

Consent to receive messages is not a condition of receiving services.

4. How We Use and Share Your Information

4.1 Use of Information

We use your information to:

Communicate with you about your services
Respond to questions or support requests
Improve our services and operations

4.2 Sharing of Information

ARCC Center does not share your information with third parties or other agencies for marketing or external purposes.

We do not sell, rent, or trade your personal information.

5. Access, Opt-Out, and Data Deletion

5.1 Access & Updates

You may access and update your personal information by contacting us at help@arccCenter.org or 619-488-6002.

5.2 Opt-Out

To opt out of text messages, reply "STOP" to any message.
To opt out of emails, follow the unsubscribe link or contact us.

5.3 Data Deletion

You may request that your personal information be deleted at any time by contacting us. We will comply with your request to the extent required by applicable law.

6. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure, including:

Encryption of sensitive information via Proofpoint Encryption
Ongoing security protocol reviews and system updates

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. Please review this policy periodically to stay informed.

8. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact:

Email: help@arccCenter.org
Phone: 619-488-6002

By using our services and providing your information, you consent to this Privacy Policy and the collection and use of your information as outlined above.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from TARCC Center Foundation. This includes information, schedule, updates and notifications. Message and data rates may apply. Message frequency may vary. See privacy policy at https://www.arcccenter.org/arcc-center-s-privacy-policy. Message HELP for help. Reply STOP to any message to opt out.